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Please read these Booking Terms and Conditions as they are important and govern what is expected of you and of us.
We advise you take out comprehensive travel insurance to cover cancellation costs and your stay in the Property. If you choose not to then you accept responsibility for any loss that you may incur.
Place To Be Cottages is held under the registered business name: Holden Holroyd Ltd (Company Number 12970290) of Abbots Moss Hall, Tarporley Road, Northwich, Cheshire, CW8 2ES.
If you have any queries about these terms and conditions or have any comment or complaint about your Booking, you can contact us at the above address, use our online forms or call our customer service team at 0800 8611 816.
Before making a booking request through us, please read these booking terms carefully. when you make a booking request through us (whether by the site, email or telephone), these booking terms are deemed to be accepted by you.
1.)Definitions:
To be clear the following words will have the meanings given below:
1.1 Booking: your request to stay at the Property once it has been confirmed by us.
1.2 Booking Confirmation: the confirmation of booking provided by email to the Customer when a booking has been accepted.
1.3 Booking Deposit: one-third of the Rental Fees, provided that the booking is submitted more than eight weeks before the Start Date. It is the initial instalment of the Total Charges quoted to you during the Booking process and payable by you when making. Please note, where you cancel a Booking after we send you your Booking Confirmation because you have changed your mind, your Deposit payment will be non-refundable.
1.4 Booking Fee: a non-refundable booking fee of £38 (including VAT).
1.5 Booking Form: the booking form completed by, or on behalf of, the Customer.
1.6 Customer: the person who submits the Booking Form (who must be over the age of 18)
1.7 Conditions: these booking conditions.
1.8 Cautionary Deposit: the deposit paid by you to cover any damage to the Property or loss of contents or keys and excessive or incorrect use of facilities.
1.9 Check-in time: the date and time when the Property will be made available to you.
1.10 Check-out time: the date and time when the Property should be vacated by you as set out in the Booking.
1.11Event Outside Control: any act or event beyond the Owner’s reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, any law or any action taken by a government or public authority, including, without limitation, imposing restrictions on movement or quarantine, or failure of public or private telecommunications networks.
1.12 Holiday: the period of time when the Owner provides the Property to you as set out in the Booking.
1.13 Housekeeper: the person appointed by the Owner who is responsible for the cleaning of the Property.
1.14 Guests: holidaymakers other than the booker who are booked to stay at the Property during the Holiday Period under your Booking and includes, if the Owner has approved, any additional visitors that are permitted to attend the Property during the Holiday Period.
1.15 Property: the accommodation specified in your Booking.
1.16 Property Specific Terms: specific rules applicable to a Property provided to you by us or the Owner; and 'you' the person (and members of your party) who stay at the Property for the Holiday.
1.17 Rental Fees: the total amount due from a Customer in respect of a booking of the Property.
1.18 Rental Period: the rental period specified in the Booking Confirmation.
1.19 Start Date: the first day of the Rental Period.
1.20 "we", "us", "our" and “the owner”: means Holden Holroyd Ltd. Our full details are in the introduction paragraph above. We own and operate www.placetobe.co.uk (the "Site") and "you", "your": means the holiday maker who is making a booking request.
1.21 Site Terms of Use: Please note that additional terms apply to the use of and access to the Site by you, for example the Privacy Policy and Cookie Policy.
1.22 All the legal terms: Before you use the Site, or make a Booking, please carefully read these Booking Terms, our Terms of Use (if any in place at the time you make your Booking) and all other polices we refer to in those documents (including our Privacy Policy, Cookie Policy and any other policy that we may bring to your attention when you are making a Booking).
1.23 Changes to these Booking Terms: These Booking Terms were most recently updated on the date that appears at the top of this page. However, please be aware that we may update these Booking Terms from time to time.
1.24 Balance: means the balance of the Total Charges payable by you after payment of the Deposit as set out in paragraph 7.
1.25: Booking Contract: The agreement made between the owner and the customer once a booking has been made.
2.)This Contract:
2.1These are the terms and conditions on which your Booking is made and your Holiday will be provided to you. As soon as the booking is made, these terms and conditions become legally binding.
2.2When you submit a booking form to us, we are under no obligation to accept that booking.
2.3We will provide you with written confirmation once we have accepted your Booking and upon acceptance, these terms and conditions become binding on us and you legally.
2.4 Once we have confirmed your Booking you will only be able to cancel in accordance with clause 16 below. However, if you contact us, we may be able to extend your Holiday or change the identity of or the number of persons in your party, but this is subject to availability and the Owner’s agreement. Accordingly, we cannot guarantee that this will always be possible.
2.5You are responsible for ensuring the details you provide on the booking form you submit to us are correct and whilst we will try to assist you, we cannot be liable for mistakes in information that you have given to us.
2.7If you make a telephone booking, we will provide you with confirmation of the Booking over the phone and in writing after the call.
2.8You agree that you will provide a list of Guests prior to arrival.
2.9You agree to arrive at or after the Check-in time (usually 5pm but please check the property details) for the Booking (unless you notify us otherwise and we agree the same in advance).
2.10The Property will not be available at any time outside of the Holiday and we may retain the Cautionary Deposit or otherwise charge you a reasonable sum for any costs incurred by us or the Owner if you have not left the Property at the Check-out time.
2.11You confirm that the person making the Booking is over the age of 18.
2.12 You appreciate that, while we keep our illustrations, photographs and other imagery as up to date as possible, they are only illustrative and are subject to change.
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Key information:
3.1 Cancellation: If you cancelled eight weeks or more prior to the check-in date, we will retain the deposit you paid at the time of Booking. If you cancel less than eight weeks to the check-in date, we will retain all payments made and you will be liable for any outstanding balance payment. See section 16 for more information.
3.2 Cancellation form: This form must be sent in writing by post or via email to hello@placetobehomestays.com. We will acknowledge this within 48hrs, and if you have not heard back please contact us again.
3.3 Additional Costs: Additional costs may be quoted and applied in certain specific circumstances such as heating supplements, pet charges and additional cleaning charges whereby the customer has failed to comply with the rules stated in these Terms and Conditions. Please refer to section 9 for more info.
3.4 Payment method: You must possess a valid payment method such as a valid debit or credit card, PayPal account or any other digital option as accepted by our Site. Payments are taken at the time booking from your chosen payment method once you confirm you wish to pay for the booking, subject to the owners authorization. If there are additional payment to make after the booking confirmation has been complete, we will automatically take payment using your original payment method or contact you to make the payment by the telephone. Please refer to section 9.10.1 for more details.
3.5 When to Pay: You submit your Booking Details to us on the Site and provide your payment details which will be used by us to process the payment of your Deposit or Total Charges. Before submitting your Booking on the Site, the Booking process will give you the opportunity to review your Booking, including these Booking Terms and the Booking Details and, if you require, allow you to make any amendments to your Booking (refer to section 4.5.1.1). If you are paying a Deposit rather than the entire Total Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Balance. The date you are required to pay the Balance will normally be 6 weeks before the start of your Holiday Period. Please refer to section 9.6 for more.
4.)Making a booking:
4.1 To be eligible to make a Booking (i.e. to enter into a Booking Contract with us):
4.1.1 you must be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
4.1.2 you must register with us on our Site (in advance or when Booking) or by telephone by providing your full name, telephone number, email address and any other information that we may request in order to process your registration; and
4.1.3 you must possess a valid payment method such as a valid debit or credit card, PayPal account or any other digital option as accepted by our Site.
4.2 What you confirm: By submitting a Booking to us, you confirm that:
4.2.1 everything in paragraph 4.1 is true and accurate; and
4.2.2 you and the Guests agree to these Booking Terms.
4.3 How to make a Booking: You may make a Booking directly using our Site or by contacting us by telephone or by email using the correct details.
4.4 What making a Booking means: By making a Booking through us you are making an offer to:
4.4.1 enter into a Booking Contract with us; and
4.4.3 pay us all amounts due in respect of the Deposit and Total Charges.
Please note a Rental Contract only creates a temporary licence to occupy.
4.5 The Booking Process: The following steps must take place before a Booking can be confirmed:
4.5.1 For Site Bookings:
4.5.1.1 You submit your Booking Details to us on the Site and provide your payment details which will be used by us to process the payment of your Deposit or Total Charges. Before submitting your Booking on the Site, the Booking process will give you the opportunity to review your Booking, including these Booking Terms and the Booking Details and, if you require, allow you to make any amendments to your Booking; and
4.5.1.2 you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the email address you have provided us.
4.5.2 For telephone Bookings:
4.5.2.1 We will read to you your Booking Details and various other details for you to verify that they are accurate and you are happy with these details. You may make any required amendments at this point. After this, we will then request your payment details and we will process payment of your Deposit or Total Charges in respect of your Booking; and
4.5.2.2 we will verbally verify your booking reference and will send you a receipt for your payment by email at the email address you have provided to us.
4.5.2.3 Please understand that the acknowledgement of the booking does not mean that the booking has been confirmed and accepted by the owner unit confirmed in accordance with 4.6
4.6 Confirming your Booking: Provided we have successfully processed your Deposit (and any other payment, if required) and the Property is available for the Holiday Period, we will send you an email (or a letter if you have not provided us with an email address) confirming your Booking together with a link to these Booking Terms and other details relating to your Booking. We call this the “Booking Confirmation” and this confirms the booking and created a legally binding relationship.
Please note that you must check your emails and post regularly. If we do not hear from you within 24 hours of sending, we will take it to mean you are happy with these details. Also, please let us know promptly about any change to your postal or email address so that you inform us how to communicate with you.
5.)Booking confirmation
5.1 When your Booking is confirmed and when contracts are formed: When we provide you with the Booking Confirmation (which will be at the point we send you the email or post you a letter confirming your Booking), we are accepting your offer as outlined in paragraph 4.4. It is at this point, when we send you the confirmation email or letter, which is your Booking Confirmation, that you enter into the legally binding Booking Contract with us.
5.2 Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation and notify us as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If you notice that it is you who have made a mistake, we may be able to amend your Booking but you could incur additional costs. If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us with 24 hours of receipt of your Booking Confirmation to confirm your correct Booking Details to us so we can then reissue your Booking Confirmation.
5.3 When we may cancel after a Booking Confirmation and costs involved: Even after we have sent you the Booking Confirmation, we have the right to cancel a Booking where we reasonably believe that:
5.3.1 the Booking is not legitimate;
5.3.2 you have broken or are likely to break any of the Booking Terms relating to a previous or current Booking;
5.3.3 any information you have supplied is incorrect or insufficient; or
5.3.4 you have behaved in an inappropriate, abusive or unlawful manner to us or our staff
If we cancel your booking in any of these circumstances we will tell you in writing and neither we will have any further responsibility to you and you may have to pay us and third parties (as applicable) all costs and expenses reasonably incurred in providing you with the Booking Services.
5.4 Restrictions on Holiday Periods: There may be some restrictions on Bookings:
5.4.1 Maximum Holiday Periods: The maximum holiday period for any Booking is generally 28 consecutive days, and is always subject to availability of the particular Property. However, certain Properties may have a shorter maximum Holiday Period, which will be clearly stated on the relevant Property description page on our Site. You will not be permitted to make a Booking for a Holiday Period which is longer than this maximum period.
5.4.2 Minimum Holiday Periods: Certain Properties will only be available for Bookings of a minimum holiday period. Again, this will be clearly stated on the relevant Property description page on our Site. You will not be permitted to make a Booking with a Holiday Period that is shorter than this minimum period.
6.)Your Holiday and What is permitted
6.1.1 You agree to take proper care of the Property and its contents during your Holiday and we may deduct costs from your Cautionary Deposit if you fail to do so.
6.1.2 You will be notified of the maximum number of people who are permitted in the Property and you may not exceed that number. No-one other than the individuals listed in the Guests List may stay in or (without the Owner’s permission) visit the Property. A change of guests during the stay is subject to the Owner's permission.
6.1.3The Owner only permits the Property to be used for domestic and private use. If you do wish to use the Property for a commercial purpose, please contact us before booking.
Property Specific Terms
6.2.1The Property may have Property Specific Terms which will be provided to you prior to Booking. You must abide by these during your Holiday.
6.3Pets:
6.3.1 Allowance for pets and extra charges: Pets are only allowed at a Property where this is expressly stated in the applicable Property description on the Site. There may be an additional charge for bringing pets, which we will notify you of at the time of Booking.
6.3.2 Pets in a Property when they are not allowed: If a pet is taken to a Property that does not allow pets, or the stated number/size of pets is exceeded, the Owner has the right to:
6.3.3 refuse to allow you and your Guests to enter or stay in the Property; and/or
6.3.4 ask you and your Guests to leave the Property before the end of the Holiday Period; and you must comply.
6.4 Pets in a Property when they are not allowed – and ending the Rental Contract: If the Owner exercises their rights under paragraph 9.2, the Owner may end the Rental Contract in accordance with the cancellation policy.
6.5 Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests' pets. For any pets allowed in the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests vacate the Property at the end of the Holiday Period. The Owner may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.
6.6 Pet rules: You must not allow pets on beds or on furniture within the Property. Pets must not be left alone in the Property (which include the garden and any outside areas) at any time.
6.7 Breaking the pet rules and ending the Rental Contract: If you break the terms of paragraphs 6.5 or 6.6, the Owner may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Property before the end of the Holiday Period.
6.7 Registered assistance dogs: Registered assistance dogs are allowed in all Properties featured on our Site, even where the property description states that pets are not allowed, provided that you comply with the provisions in paragraph 6.5. You must notify us of the intended presence of any assistance dogs before Booking so that we may make the Owner aware of this.
6.8No Smoking
Smoking is strictly prohibited at the Property.
6.9 Broadband
Where broadband is provided, there is no guarantee of a minimum spend, unrestricted bandwidth, or uninterrupted provision. We cannot be hel liable for any failure in the broadband access.
7.)Our Role and Scope of Our Liability
7.1 Our promises to you: We will perform the Booking Services using reasonable care and skill.
To be clear, we collect:
7.2.2 the Booking Fee
7.2.3 the Rental Charges
7.2.3 the Third-Party Other Services Charges on behalf of other third parties.
7.3 Exclusion of liability:
We accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves.
7.4 Descriptions on the Site: We make every effort to ensure that the descriptions relating to the Properties and Rental Services on our Site are accurate and complete. These descriptions include details of the Property and Rental Services including photos, the availability period of the Property for rental, the Rental Charges, the facilities available at the Property, maximum occupancy numbers, any accreditations and awards or descriptions of quality relating to the Property including star or tick ratings. If we discover a serious mistake or error relating to this information we will use reasonable efforts to correct this promptly on the Site and will contact you if that information relates to a Booking that you have already made.
7.6 When services become unavailable or restricted: Unfortunately, sometimes some services or equipment (including Rental Services provided by the Owner or other third parties) or facilities (including amenities or attractions nearby) in relation to a Property, which are detailed on our Site, may become unavailable or be restricted. As this is outside of our control, we do not accept any responsibility for any changes, unavailability or restrictions of these things. If such services, equipment or facilities are not provided in circumstances when you have paid additional amounts for them to us or directly to the Owner, please follow the complaints procedure set out in section 14.
7.7 Services for personal use only: Our Booking Services are available for your personal, private and non-commercial use only. You may not offer for resale any Booking Services or Rental Services without our, or where applicable the relevant Third Parties too, express written permission. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips, with prior consent from us.
7.8 Wi-Fi and Phone Reception: The Owner cannot (and does not) guarantee the speed of any broadband at the Property (or what you will be able to download or stream whilst there). If the description of the Property does not state that Wi-Fi is included it is not. Please be aware that internet and phone reception in rural areas can sometimes be poor. We are not be responsible for such matters except, if the description of the Property states that Wi-Fi is included, the Owner will be responsible for ensuring that Wi-Fi has been set up at the Property.
7.9 If the Property is in an agricultural area there will occasionally be sounds and smells associated with countryside living that cannot be avoided. In respect of any Property there may be traffic noise. We shall be held liable for building work noise or disruption coming from neighbouring properties.
7.10 the Owner’s liability is limited for:
(a)death or personal injury caused by the negligence of either of us;
(b)fraud or fraudulent misrepresentation; or
(c)breach of the terms implied by the Consumer Rights Act 2015.
7.10.2 Subject to clause 6.10, the Owner is not responsible for any transport and/or alternative accommodation costs or for loss or damage to any of your items, belongings, or vehicles.
7.10.3 To be clear, we shall not be liable for any loss or damage you suffer due to the breach of these terms by, or the negligence of the Owner, and the Owner shall not be liable to you if we breach these terms or are negligent.
8.)Duration and Times of rental:
8.1 The Rental Periods are for a maximum of four weeks and commence at 5.00pm on the Start Date and end at 10.00am on the End Date, unless otherwise agreed in writing by us.
8.2 The Rental Period cannot be exceeded unless the owner has given prior written approval. The Customer will be liable for any cost, of whatever nature, incurred as a result of any unauthorised extension.
9.)Charges and Payment
9.1 What we tell you about the charges and when: Before submitting your Booking to us, you will be presented with or told the Total Charges payable for your Booking, together with a partial breakdown of the Total Charges such as:
9.1.1 the Booking Fee. This becomes non-refundable once your Booking is confirmed by us with a Booking Confirmation, and:
9.1.2 any additional charges quoted during the Booking process when you make your Booking, for example, heating supplements, pet charges and other services you have purchased which may be part of the Rental Services and therefore part of the Rental Charge owed to an Owner.
9.2 We will confirm the dates for payment and the price of your Holiday at the time of Booking and you must ensure that you make the payments on time.
9.3 Where VAT is chargeable, it is included in the sums given. If the rate of VAT changes before you have paid in full, we will be required to adjust the price of your Holiday accordingly.
9.4 If you fail to pay any sums (including the Cautionary Deposit) by the due date we may either charge your debit or credit card for the amount owing plus an administration charge of £30 or we may cancel your Holiday and use any monies paid to cover the costs incurred by you breaching these terms and conditions.
9.5 You will not be permitted to have access to the Property if there is any sum (whether Cautionary Deposit or otherwise) outstanding at the Check-in time and clause 9.4 above will apply.
9.6 What we tell you about the Deposit and the Balance: If you are paying a Deposit rather than the entire Total Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Balance. The date you are required to pay the Balance will normally be 6 weeks before the start of your Holiday Period. Please note that we may (but are not obliged to) contact you via the contact details you provide us with to remind you of the due date for payment of the Balance. You should also take note of when the Balance is due for your own reference. However, if the date the Balance would normally fall due for your Booking has already passed, we will ask you at the time of the Booking to pay the Balance too.
9.7 Forms of payment: We currently accept various forms of payment including via credit and debit card, PayPal or some other digital options. Please refer to our Site for details of the payment cards and other methods of payment that we currently accept.
9.8 Price fluctuations: Charges may change from time to time due to changes in demand, such as school holidays, but changes will not affect any Booking you have made which we have confirmed with a Booking Confirmation (subject to what we say in paragraph 5).
9.9 Taking payments at the time of Booking: We take the payments due at the time of Booking from your chosen payment method once you have entered or otherwise provided your payment details and confirmed you wish to pay for the Booking, subject to payment authorisation.
9.10 Taking payments after you receive your Booking Confirmation: If the Balance or any other additional payments are due after you receive your Booking Confirmation, then:
9.10.1 if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment using your original payment method, or;
9.10.2 if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, or your chosen payment method that you authorised us to take payment from has expired or cannot be used by us and we contact you to inform you of this, you will need to make these payments by telephone using the number set on the website.
9.11 If you think the amounts due are wrong: If you think any amounts of which we notify you as due are wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.
9.12 VAT: Total Charges include VAT, where applicable, which you shall be responsible for paying.
9.13 Total Charges are per Property: Total Charges quoted are per Property (and not per person). It is your responsibility to check the total price before completing the Booking process.
10.) Cautionary Deposit
10.1 You will be informed of the amount of the Cautionary Deposit to be paid at the time of Booking.
10.2 The Cautionary Deposit must be paid one week before the Check-in time. If your Check-in time is between the last Friday in December and the first Friday in January, the Cautionary Deposit will be due no later than the 18th December.
10.3 The Property will be assessed after your Holiday. If no loss or damage is discovered, we will provide you with a full refund of the Cautionary Deposit. Otherwise, if any loss or damage is discovered then you will be informed of the amount to be deducted from the Cautionary Deposit.
10.4 If the reasonable cost of repairing any loss or damage to the Property or contents exceeds the Cautionary Deposit, we will invoice you and charge your credit or debit card.
11.)Your Rights To End A Booking Contract
11.1 Your rights to end a Booking Contract other than where you change your mind: You may immediately end a Booking Contract:
11.1.1 if the Owner has committed a serious breach of its obligations to you as set out in these Booking Terms;
11.1.2 if the Owner has told you about a material error in the charges or Booking Details or a significant error in the description of the Rental Services relating to your Booking and you notify us that you do not wish to proceed; or
11.1.3 if we notify you about a change to the Total Charges due to changes in the applicable exchange rate and you notify us that you do not wish to proceed.
11.2 What refunds you are entitled to if you end a Booking Contract in these circumstances: If you end a Booking Contract for any of the reasons in paragraph 11.1 then within 14 days of the date you notify us that you wish to end the Booking Contract for these reasons the Owner will refund to you the Rental Charges that you have already paid for the Booking and the amount equivalent to the Booking Fee and Third Party Other Services Charges that you have already paid for the Booking.
11.3 If you end a Booking Contract for any of the reasons in paragraph 11 then within 14 days of the date you notify us that you wish to end the Rental Contract for these reasons:
11.3.1 depending on who is at fault for the error, either we will refund you any of the Rental Charges, Other Services Charges and Third Party Other Services Charges you have paid and any other amounts paid by you for the Booking.
11.4 If you end a Booking Contract for any of the reasons in paragraph 11.1.3 then within 14 days of the date you notify us that you wish to end the Booking Contract for these reasons the Owner will refund to you any of the Rental Charges you have paid less any costs the Owners have reasonably incurred in providing you with the Rental Services up to the date of termination.
11.5 Your consumer rights: You have certain legal rights as a consumer under the law and nothing in these Booking Terms, a Rental Contract, a Booking Contract or your Booking affects these legal rights. Advice about your legal rights in relation to the services we and Owners provide is available from your local Citizens' Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
11.6 We strongly recommend that you take out holiday insurance at the time of making the Booking with cancellation cover. Whilst we allow you to cancel your Holiday, we cannot guarantee that we will be able to refund any part of the payments you have already made.
12.)Your Responsibilities
12.1 Information you provide: You must make sure that all the information you provide in connection with your Booking, including all Booking Details, are true, accurate, current and complete.
12.2 Your responsibility for transactions made under your name or account: You accept full financial and other responsibility for all transactions made under your name or account that you hold with us. We will notify you of any payments that are due and you shall be responsible for paying them within the timescales that we specify.
12.3 Your promises to: You promise to us that before, during and after the Holiday Period:
12.3.1 the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation;
12.3.2 you cannot arrange for additional visitors to come to the Property or hold events (such as parties, celebrations or meetings) at the Property without obtaining the written consent of the Owner in advance;
12.3.3 the Property will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips;
12.3.4 you will (and you will ensure that your Guests will) show all due consideration and respect for the Owner, their representatives, neighbours and other persons or parties that have a connection with the Property. This includes refraining from abusing your right to use the Property or Rental Services or participating in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people;
12.3.5 you will (and you will ensure that your Guests will) use the Property and Rental Services lawfully, will not abuse or damage any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you by us or the Owner in connection with the Property or Rental Services;
12.3.6 you will allow the Owner or any representative of the Owner (including any tradespeople) to access the Property at any reasonable time during the Holiday Period provided the Owner (or us acting on the Owner’s behalf) provides you with reasonable advance notice (except where the Owner requires access to the Property due to an emergency, for example, if repairs need to be carried out or the Owner becomes aware that you have breached, or has reasonable suspicion to believe that you will breach these Booking Terms);
12.3.7 you will keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the start of the Holiday Period and you will ensure that at the end of your Holiday Period the Property is left in the same state of order and cleanliness in which it was found. The Owner may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with this paragraph. These charges are necessary in order to return the Property to its original state of cleanliness and tidiness for future bookings by other customers;
12.3.8 you will report as soon as possible to the Owner (or to the Owner’s representative) any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that the Owner has under the Booking Contract, you promise to fully reimburse the Owner for the cost of replacement or repair for such breakages or damage. We may facilitate the collection of such payments from you on the Owner's behalf;
12.3.9 you will arrive at the Property no earlier than the time confirmed in your Booking Confirmation on the first day of your Holiday Period and you will vacate the Property by no later than the time confirmed in your Booking Confirmation on the last day of your Holiday Period) or any other times as otherwise agreed with the Owner in writing;
12.3.10 you will not allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of the Owner;
12.3.11 you will provide us or the Owners with any information that is reasonably requested from you or your Guests;
12.3.12 you will keep the location of all keys/access cards for the Property, which the Owner shall provide you (or otherwise provide you details of in the Booking Confirmation), confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by the Owner in the Booking Confirmation or as the Owner may otherwise request from you; and
12.3 Your responsibility for Guests: You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
12.4 Your responsibility for travel and health documentation: You will be responsible for ensuring that you, your Guests and any pets have the relevant travel and health documents and requirements needed for visiting the country in which a Property is located. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
12.6 Your responsibility to comply with the law: You will be responsible to ensure that you and your Guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).
12.7 Failure to comply with anything in this paragraph 12: If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph 12, the Owner may refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Booking Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges and neither we or the Owner shall be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Property, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking from you.
12.8 Failure to comply with anything in these Booking Terms: We shall also not be responsible for having to find alternative accommodation for you if you have breached any of your obligations under these Booking Terms.
12.9 To take good care of the Property and leave it in a clean and tidy condition at the End Date. A cleaning service is not provided during the Rental Period unless otherwise agreed in writing by the owner. If the Owner is dissatisfied with the condition of the Property at the End Date, they reserve the right to refuse to accept subsequent bookings from that Customer. If a Customer is excluded from two or more Properties by different Owners, then the Owner reserves the right to refuse to accept any more bookings from that Customer, at any other property;
12.10 not to part with possession of the Property, or share it, except with Guests identified on the Booking Confirmation;
12.11 not to sell or transfer the booking to another party without the Owners prior written consent;
12.12 to ensure that only the Guests who are identified on the Booking Confirmation occupy the Property. The Customer further agrees that a cot may only be occupied by a child aged 24 months or less at the Start Date;
12.13 not to smoke at the Property or cause an annoyance or become a nuisance to occupants of adjoining premises;
12.14 to only use the designated parking spaces allocated (if any). Unless otherwise stated, all parking spaces shall only accommodate an average-sized car (e.g. a family hatchback). The Owner accept no liability for additional costs incurred if an alternative space is required or if the Customer or Guest’s vehicle is damaged;
12.15 to not charge the Customer or Guest’s electric or hybrid vehicle at the Property unless it is described as offering an electric vehicle charging point on the Website. The Customer and Guests further agree that they shall not use a normal domestic power socket to charge an electric or hybrid vehicle as this may cause safety risks and damage to the Property
13.)Our Responsibilities
13.1 An Owner’s promises to you: An Owner will:
13.1.1 perform the Rental Services using reasonable care and skill;
13.1.2 provide an accurate, complete and up to date description of the Property, and as soon as reasonably possible; notifying you in writing of any changes to the description of the Property and/or Rental Services relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;
13.1.3 subject to the exceptions in paragraphs 7.4, 7.5 and 7.6, ensure that the Property is vacant, not make any use of the Property (including conducting any viewings of the Property) and ensure that you and your Guests have exclusive access to the Property and Rental Services for the full period of the Holiday Period unless the Owner is entitled to refuse you and your Guests access to or requires you to leave the Property in accordance with paragraph 12.7;
13.1.4 ensure that the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period;
13.1.5 ensure that the Owner will comply with all applicable laws and regulations, in particular, relating to fire, health, safety, utilities and planning and data protection;
13.1.6 ensure that the Owner has the right to provide the Rental Services, let the Property and otherwise enter into the Booking Contract with you;
13.1.7 maintain, at the Owner's expense and with a reputable insurance company, insurance policies to meet the Owner's liabilities under the Booking Contract with you;
13.1.8 co-operate with you on all matters relating to the Booking Contract, including providing the Rental Services and processing any refunds that may be due to you (which we may facilitate);
13.1.9 provide Property access details to you (including all cards and access codes) so you can make use of the Property for the Holiday Period and ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Property;
13.1.10 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, inappropriate, violent or anti-social behaviour towards you and your Guests;
13.1.11 comply with the terms of the Rental Contract;
13.1.12 Respond to queries, complaints and problems which arise during or after the Holiday Period and use best efforts to resolve them (and we shall also try and facilitate a resolution if the Owner requests us to, or the Owners has previously authorised us to do so, on their behalf
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Complaints
14.1 All complaints must be notified to the owner as soon as reasonably practicable, as the owner may be required to carry out an on-the-spot investigation of the Property and if necessary, take remedial action. All Customers have a legal obligation to mitigate their losses.
14.2 The Customer agrees that the Owner shall be given the opportunity of investigating the complaint within a reasonable time and the opportunity to correct issues during or after the Rental Period.
14.3 Place To Be cannot accept responsibility for any legislation relating to dogs not being permitted on beaches
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Refund Policy
If you cancelled
15.1Eight weeks or more prior to the Check-in date
We will retain the deposit you paid at the time of Booking.
15.2Less than eight weeks to the Check-in date
We will retain all payments made and you will be liable for any outstanding balance payment.
15.4 Cancellations received after 12 noon are not effective until the following working day.
16.)Amending, Cancelling or Transferring A Booking After A Booking Confirmation
16.1 Amending a Booking after the Booking Confirmation: If you would like to amend your Booking after the Booking Confirmation, please contact us directly using the contact details on our website. We will the assess the circumstances before progressing.
16.1.2 If an Owner does agree to amend the Booking, there may additional charges and an administration charge. The additional charges may be due to the Owner under the Booking Contract (which could occur, for example, if your Booking has been amended for a more expensive or longer Holiday Period) or due to us under the Booking Contract (for example, to cover our costs of making the amendment). However, we will always notify you of these charges in advance and you will be responsible to pay them.
16.2 Cancelling a Booking after you receive your Booking Confirmation because you have changed your mind: If you change your mind after you receive your Booking Confirmation:
16.2.1 you are not entitled to cancel the Booking Contract for a particular Booking and obtain a refund for the Booking Fee as we will already have supplied the Booking Services to you for that particular Booking;
16.2.2 if you wish to cancel the Booking Contract with the Owner more than 6 weeks before the start of the Holiday Period, you will be entitled to a refund of the Rental Charges you have paid minus: (i) the Deposit (excluding any Third Party Other Services Charges which you may or may not be entitled to a refund of pursuant to your arrangements with the relevant third party); and (ii) all reasonably incurred charges for any other services that the Owner provided to you up to the date you cancelled the Booking Contract; and
16.2.3 you do not have a right to cancel the Rental Contract with the Owner 6 weeks or less before the start of the Holiday Period. You may, however have the right to end the Rental Contract in accordance with paragraph 11, under which you may be entitled to a refund for any Rental Charges you have paid.
16.3 Transferring a Booking after a Booking Confirmation: You may not transfer your Rental Contract or a Booking Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Terms and your Guests' compliance with them
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Our Rights To Cancel Your Booking Or End A Booking Contract
17.1 Our rights to end a Booking or Booking Contract (no refund): Without affecting any other right or remedy available to us, we may cancel your Booking or bring to an end a Booking Contract if:
17.1.1 you do not make any payment when it is due and you still do not make payment within 7 days of the date your payment is due (though we will send you a reminder that your payment is due);
17.1.2 you do not, within a reasonable time of us asking for it, provide us with information, including any Booking Details, that is necessary for us to provide Booking Services
17.1.3 you fail to perform or comply with any of your obligations (when we consider your failure to be serious or important) contained in the Booking Contract or these Booking Terms, including if:
17.1.3.1 you or your Guests do not comply with the obligations set out in paragraph 12;
17.1.3.2 you do not comply with the applicable rules on pets in accordance with paragraph 6; or
17.1.4 you are declared bankrupt, make any arrangement with or for the benefit of your creditors, are unable to pay your debts or have a county court administration order made against you.
17.2 Consequences if a Booking or Booking Contract ends in the circumstances of paragraph 17.1:
If a Booking or Booking Contract ends for any of the reasons in paragraph 17.1, then you will not be entitled to any refund of any Total Charges or other charges that you have paid in connection with your Booking. Also, neither we nor the Owner shall be responsible for any other costs or expenses you have to pay due to this (such as the cost of finding any alternative accommodation or making alternative travel arrangements).
17.3 Our rights to end a Booking/ Rental Contract (as applicable) (refund): Without affecting any other right or remedy available to us, we may cancel your Booking or bring to an end a Booking Contract if:
17.3.1 we become aware of any health and safety or quality-related issue with the applicable Rental Services or Property or its immediate surroundings (for example contamination to the Property's water supply).
17.4 Consequences if a Booking or Rental Contract ends in the circumstances of paragraph
17.3: If a Booking or Rental Contract ends for any of the reasons in paragraph 17.3, we:
17.4.1 will try and facilitate the payment of a refund of the Booking Charges, or if we are in breach as regards to the cancellation, the Rental Charges and any other amounts paid by you in relation to the cancelled Booking, that in both instances the Owner may be liable for. Please note, in these circumstances you will not be able to recover the Booking Fee as this amount is non-refundable (we would have already completed the Booking Services for your original Booking).
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Events Outside Our Or The Owner’s Reasonable Control
18.1 Force majeure leading to cancellation: We have a right to end the Booking Contract and cancel your Booking if an event occurs beyond your or our reasonable control (which is what we call an “Unexpected Event”). Examples of Unexpected Events include any law, guidance or action taken by a national or local government or public authority or any consequences of them; a fire or accident; epidemic or pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other event of any nature which prevents or is likely to prevent:
18.1.1 you and your Guests from staying at the Property for some or all of the Holiday Period; or
from the Owner complying with its obligations under its Booking Contract with you.
18.2 Alternatives after such a cancellation: If an Unexpected Event happens that results in your Booking or Booking Contract being cancelled by us, you may select one of the following alternative options:
18.2.2 the Owner will refund you the Rental Charges minus any cost and expense the Owners have reasonably incurred in providing you with the Rental Services up to the date of termination.
18.3 Notification of options: If an Unexpected Event occurs, we will notify you as soon as reasonably possible after we are aware of it and inform you of the available options.
18.4 Consequences after an option has been provided: After providing you with your preferred option under paragraph 18.2, we and the applicable Owner shall have no further responsibility to you in relation to your original Booking.
19.)Other Consequences Of A Rental Contract Ending For Whatever Reason
19.1 Consequences of a Rental Contract ending: If the Rental Contract ends during or at the end of the Holiday Period, you must:
19.1.1 leave the Property together with all Guests as soon as possible;
19.1.2 notify the Owner (or their representatives) and us that you and your Guests have left the Property and, if relevant, the reasons for doing so; and
19.1.3 return the keys/access cards to the location instructed by the Owner.
19.2 Consequences of your decision to leave the Property before the end of the Holiday Period: If you leave the Property before the end of the Holiday Period of your own accord (and not due to an Unexpected Event or because you have ended the Rental Contract with one of your rights under paragraph 11.1) no refunds for any charges are payable.
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Other Important Terms
20.1 Electronic communications: You agree to receive communications from us and Owners electronically and that electronic communications will satisfy any legal requirement for communications to be in writing. Where these Booking Terms say something is ‘in writing’ or similar, it includes by email.
20.2 Separate paragraphs: Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.3 Waiting to enforce a right: If we do not insist immediately that you do anything you are required to do under these Booking Terms, or if we delay in taking steps against you in respect of you breaking a term of a Booking Contract, that will not mean that you do not have to do those things and it will not prevent taking steps against you at a later date. For example, if you miss a payment and we do not chase you.
20.4 The law that applies to all this: Any Booking Contract (and all the relevant Booking Terms within them) are governed by English law.
20.5 If any legal action is taken the contract written in English will apply.
20.6 If you or we ever need to go to court: You can bring legal proceedings in respect of any Booking Contract in the English courts. If you live in Scotland, you can bring legal proceedings in respect of any Booking Contract in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of any Booking Contract in either the Northern Irish or the English courts. If you are domiciled in a country of the European Union (such the Republic of Ireland) you can bring legal proceedings in respect of any Booking Contract in either the courts of the EU country where you are domiciled or the English courts.